If you have a question about the Plan, or your benefits, you can now contact the Administration Team directly via the portal.
If you’re yet to register on the portal, take a look at our video ‘How to register to the portal’ – this will tell you all you need to know.
Once on the portal simply select the ‘Contact us’ option.
You’ll then be presented with a choice.
Check the status of a case you have already raised
If you choose this option you will be presented with a list of all the cases that relate to you and their current status
Or you can choose to raise a new case.
If you are raising a new case you’ll be asked to:
Select a subject;
Select a category;
Write a short message; and
Attach any files or documents you need to share with the Administration Team
And don’t forget. Once you’ve submitted your case you can check back at anytime to see how it is progressing.
